Pick Up Information
Buy Online and Pick up at any of our locations(Oklahoma City, Lubbock, Amarillo, Odessa or Temple)
Please remember the following requirements for picking up merchandise from an online purchase:
• Purchaser must be present at pick up.
• Must present photo ID of purchaser.
• Must present credit card used during purchase.
• If you do not pick up your furniture within 7 business days from when your order is filled, your order will be voided and your credit card will be refunded all funds minus a $25.00 processing fee.
• Pick up hours vary by location. Contact Store location to verify hours.
Once you arrive at Bob Mills Furniture you may proceed directly to the front counter, where you will present your receipt, photo ID and credit card to pick up your furniture!
Helpful hints and things to consider before picking up:
Furniture is heavy and typically requires two people to move. Do you have someone that will be able to help you unload the furniture? Furniture is typically packaged well making items bulky, do you have a truck or large vehicle?
Bob Mills Furniture has been delivering for over 40 years and recommends delivery in most cases. Consider this:
• When you allow us to deliver your furniture, you avoid the mess and hassle of packaging, trash, plastic, styrofoam and cardboard.
• You don’t have to worry about assembling or setup of your new merchandise when delivered.
• Merchandise can be heavy and special equipment may be needed to transport the merchandise.
• When delivered, professionally trained staff handles your merchandise.
Bob Mills Furniture takes the worry and hassles out of your new furniture purchase and allows you to relax while our professional staff works for you.
Delivery Information
We deliver throughout the week from 7:00 a.m. to 7:00 p.m., or until the delivery trucks are empty. With hundreds of deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2 hour delivery window that will be provided to you the morning of the delivery.
Bob Mills Furniture will contact you within 72 hours of the placement of your order. At that time, you will be given a time frame during which your order is estimated to be delivered by our delivery team. In some cases, your order will be delivered within the next business day. However, some orders require merchandise to be transferred from another location or our delivery trucks may already be full. Our delivery team will notify you within two business days from when your order is scheduled for delivery along with a notification call when we are within two hours from the time of your delivery. To cancel a scheduled delivery order, we require a 24-hour notice.
Delivery Fees: Delivery fees vary by location and merchandise amount. Please check your shopping cart for exact shipping rate to your location.
1. How do I cancel an order?
To cancel an order scheduled for delivery, we must have a minimum of 24 hour notice. Please call 405-516-2333.
2. Why can’t I specify my delivery window time?
We deliver Monday through Saturday from 7:00 a.m. to 7:00 p.m., or until the delivery trucks are empty. With hundreds of deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2-hour delivery window that will be provided to you the morning of the delivery.
3. Where do you deliver?
Bob Mills Furniture delivers to our current markets Oklahoma, North Texas and the extended areas. Deliveries to other locations may be available based on location. Please contact us at 405-516-2333 for more information.
4. What if I cannot be home for the delivery due to vacation/sudden emergency?
Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en route to you. If unforeseen circumstances occur, please call us at (405) 516-2333 as soon as possible.
5. Does the delivery of my furniture include setup or assembly?
Yes, during your delivery, we will place your furniture where you want it, and assemble your furniture at that time if needed. We cannot assemble knocked down furniture, level furniture on carpets, or hook up electronics, i.e. entertainment systems, televisions, stereos, etc. We cannot remove your existing furniture or move it from the home for you. If, upon placing the furniture in your home, it is found that furniture will not fit into the intended room, we cannot be responsible for any damage to the home attempting to place the furniture.
6. I am moving into a new home. What if my residence is not ready when you deliver next?
We strive to deliver your furniture to you in the quickest and most economical way possible. If you are not able to have the furniture delivered to the new residence during the next delivery route servicing your area, please have an alternate delivery location we can deliver your goods to. If this is not possible, we will attempt to deliver your furniture on the following delivery route. Depending upon the region, this can be up to a 4 week delay, so delivering the first time is crucial.
7. I have placed my order, but some of the items are not yet in stock. Can I receive my furniture in multiple deliveries?
You may have your order delivered in multiple parts, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once than to have multiple deliveries. Our delivery department will not prepare your order for delivery until all items are in stock, unless arrangements have been made by you to receive multiple deliveries.
