1. How do I cancel an order?
To cancel an order scheduled for delivery, we must have a minimum of 24 hour notice. Please call 405-516-2333.
2. Why can’t I specify my delivery window time?
We deliver Monday through Saturday from 7:00 a.m. to 7:00 p.m., or until the delivery trucks are empty. With hundreds of deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2-hour delivery window that will be provided to you the morning of the delivery.
3. Where do you deliver?
Bob Mills Furniture delivers to our current markets Oklahoma, North Texas and the extended areas. Deliveries to other locations may be available based on location. Please contact us at 405-516-2333 for more information.
4. What if I cannot be home for the delivery due to vacation/sudden emergency?
Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en route to you. If unforeseen circumstances occur, please call us at (405) 516-2333 as soon as possible.
5. Does the delivery of my furniture include setup or assembly?
Yes, during your delivery, we will place your furniture where you want it, and assemble your furniture at that time if needed. We cannot assemble knocked down furniture, level furniture on carpets, or hook up electronics, i.e. entertainment systems, televisions, stereos, etc. We cannot remove your existing furniture or move it from the home for you. If, upon placing the furniture in your home, it is found that furniture will not fit into the intended room, we cannot be responsible for any damage to the home attempting to place the furniture.
6. I am moving into a new home. What if my residence is not ready when you deliver next?
We strive to deliver your furniture to you in the quickest and most economical way possible. If you are not able to have the furniture delivered to the new residence during the next delivery route servicing your area, please have an alternate delivery location we can deliver your goods to. If this is not possible, we will attempt to deliver your furniture on the following delivery route. Depending upon the region, this can be up to a 4 week delay, so delivering the first time is crucial.
7. I have placed my order, but some of the items are not yet in stock. Can I receive my furniture in multiple deliveries?
You may have your order delivered in multiple parts, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once than to have multiple deliveries. Our delivery department will not prepare your order for delivery until all items are in stock, unless arrangements have been made by you to receive multiple deliveries.
To cancel an order scheduled for delivery, we must have a minimum of 24 hour notice. Please call 405-516-2333.
2. Why can’t I specify my delivery window time?
We deliver Monday through Saturday from 7:00 a.m. to 7:00 p.m., or until the delivery trucks are empty. With hundreds of deliveries a day in multiple towns, it takes your understanding that requesting a morning or afternoon delivery is not possible. However, we do give you a 2-hour delivery window that will be provided to you the morning of the delivery.
3. Where do you deliver?
Bob Mills Furniture delivers to our current markets Oklahoma, North Texas and the extended areas. Deliveries to other locations may be available based on location. Please contact us at 405-516-2333 for more information.
4. What if I cannot be home for the delivery due to vacation/sudden emergency?
Many of our customers make arrangements for an alternate person to be available to accept delivery if they are not able to be there personally. Once you confirm that you will be available during the scheduled time frame, your furniture is loaded in sequence with other deliveries. If your order has not been loaded, we can remove it from our delivery manifest due to an emergency situation. Once the order has been loaded and the delivery team is en route to you, we will not be able to postpone the delivery. Please note that there will be a re-delivery fee if the delivery cannot be completed once it is en route to you. If unforeseen circumstances occur, please call us at (405) 516-2333 as soon as possible.
5. Does the delivery of my furniture include setup or assembly?
Yes, during your delivery, we will place your furniture where you want it, and assemble your furniture at that time if needed. We cannot assemble knocked down furniture, level furniture on carpets, or hook up electronics, i.e. entertainment systems, televisions, stereos, etc. We cannot remove your existing furniture or move it from the home for you. If, upon placing the furniture in your home, it is found that furniture will not fit into the intended room, we cannot be responsible for any damage to the home attempting to place the furniture.
6. I am moving into a new home. What if my residence is not ready when you deliver next?
We strive to deliver your furniture to you in the quickest and most economical way possible. If you are not able to have the furniture delivered to the new residence during the next delivery route servicing your area, please have an alternate delivery location we can deliver your goods to. If this is not possible, we will attempt to deliver your furniture on the following delivery route. Depending upon the region, this can be up to a 4 week delay, so delivering the first time is crucial.
7. I have placed my order, but some of the items are not yet in stock. Can I receive my furniture in multiple deliveries?
You may have your order delivered in multiple parts, but each visit by our delivery teams will incur a separate delivery charge. It is much more cost-effective to have your delivery made all at once than to have multiple deliveries. Our delivery department will not prepare your order for delivery until all items are in stock, unless arrangements have been made by you to receive multiple deliveries.
